Initially please check these settings:
- Bluetooth needs to be turned on.
- Do not Disturb must be off in your phone settings for the tracker to receive notifications. If you have some of our newer devices, then please ensure that Do Not Disturb is off on the tracker as well. The icon looks like a crescent moon. This option is found on the status bar on the watch. If you are unsure of where the status bar is then please check the manual. Ensure all permissions are enabled.
For iPhone devices:
- Settings -> Bluetooth -> Go into the settings of the tracker listed starting with “ID” by tapping the “i” in a circle -> Turn on System Notification
- Settings -> Notifications -> For Phone and Calendar make sure Allow Notifications and Show in History are on – Settings -> Notifications -> For Messages make sure Lock Screen, Notification Center, and Show as Banners are all turned on. In this menu also please ensure that you have Show previews set to Always.
For Android devices:
– Settings -> Apps -> VeryFitPro -> Permissions ->
Please turn on all of these permission
Please make sure that notifications are turned on for all of the apps that you want to receive notifications from.
For Samsung phones:
– Go to Messages -> tap the menu icon that looks like three dots in the top right -> Settings -> Notifications -> turn off App icon badges